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OUR CUSTOMER REVIEWS
SALES
5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
284 ratings and 150 comments received in the last 90 days.
23 November 2023
Top quality experience. Everyone was polite and helpful. Overall the process to finalise the purchase and get set up in my new car was fast and easy.
13 November 2023
See above answer.
09 November 2023
Fifth car I have bought from same place and always well looked after
07 November 2023
The facilities are great, the staff friendly and they will always try and meet you needs.
04 November 2023
Whilst collection day was busy - Jack still made sure that my collection experience felt special. The site is well laid out and the team made sure I had anything I needed
04 November 2023
The whole team from reception staff (Deborah) through to Sales (Neil) and beyond were very pleasant and looked after us impeccably throughout the pick up process.
04 November 2023
All staff were helpful, especially Richard, the salesman
04 November 2023
Peter Smith 10/10 as usual. Informative, communicative and very helpful as ever. Repeat business from me guaranteed. Thanks to Alex, Darren & David too.
26 October 2023
Very happy with service from Neil
25 October 2023
Member of staff most informative about all aspects of new car.
19 October 2023
The whole new vehicle sales procedure was very smooth and easy to understand.
17 October 2023
It was really good to go through all the things that I wanted on the new car - so from the configuration Jack Goodyear listened to what I wanted. I was kept up to date on when the car would arrive and potential day of delivery.
17 October 2023
A very pleasant experience with Jack and he helped me spec the perfect car.
17 October 2023
As always buying cars through the team at inchcape Colchester is a pleasure. I have a 6 year old son and he is welcomed in with me when I go to the showroom. Customer service exactly how it should be.
12 October 2023
BMW Colchester was really good, fantastic customer service and treated us really well and easy to talk to. They answered all questions and supportive. Has been a really quick turn around and have been brilliant, highly recommend BMW Colchester!
07 October 2023
Well looked after at dealership.
07 October 2023
I was kept up to date throughout the whole process with updates and phone calls
05 October 2023
Very satisfied
04 October 2023
I was let down on a new car order but Alex Waters did his utmost to find me another vehicle
04 October 2023
Alex was informative and a great salesman throughout my process! He kept me up to date throughout
03 October 2023
Sale by Phil very professional helpful in every way
25 September 2023
excellent before and after sales .
24 September 2023
This is the fourth BMW I have purchased from Peter Smith and I have found the service received from him and the wider team to be excellent. Peter kept me updated at all times.
14 September 2023
Absolutely love the car i bought only one small negative was that they could be a bit more informative of the whereabouts and timing of the delivery. I appreciate it has been difficult in getting cars through from manufacturer.
12 September 2023
Sale was easily the least problematic I've experienced
12 September 2023
Peter and team have been brilliant, from the simple basics of greeting and hosting, through to updating and car hand-over.
12 September 2023
The whole process was very easy, conducted in an efficient but informative manner.
10 September 2023
I've been dealing with Peter Smith for 11 years and this is the fifth car I have purchased. He is my go to sales executive and always accommodates me in any way he can. My interaction with BMW, Colchester as a whole is consistently pleasant!
07 September 2023
Sales process was good
05 September 2023
Always very efficient and friendly
03 September 2023
Simply that everything that was promised was delivered in the time frame suggested. And all done in a calm, non pressured environment. Also the greeting from the reception staff was commendable Refreshing to to see service of this standard
03 September 2023
Very friendly and helpful staff, polite and helpful. Nothing was to much trouble. The showroom was immaculate, offered drinks as soon as we entered, talked through everything.
31 August 2023
We was able to bring forward the collection which suited me better when found out car was arriving earlier than original planned
23 November 2023
Kept advised of progress of service and comfortable waiting area
22 November 2023
see above
22 November 2023
Inchcape did everything they promised
21 November 2023
Everything was perfect. Amazing customer service
21 November 2023
Fixed problem
18 November 2023
I am extremely satisfied with my service experience at Inchcape Colchester because they addressed the issues with utmost expertise and without any complications.
18 November 2023
Exceeded my expectations (see above)
16 November 2023
Kept me informed
16 November 2023
Nice staff good coffee
16 November 2023
Amy handled my visit very well and did her very best to keep me informed and happy whilst her technical colleagues battled to resolve my problem. My only frustration from a customer service perspective was not initially being offered a courtesy car.
16 November 2023
Professional and good communication. Maybe my only criticism would be for a phone call earlier that the cars is the workshop and that your hopeful for a same day completion but overall I'm very happy with my service
16 November 2023
Polite staff, kept informed, job completed on time
15 November 2023
Very engaging and welcoming. A pleasure to deal with and very knowledgeable about the products and services.
14 November 2023
My latest
14 November 2023
You guys always provide a prompt and professional service
12 November 2023
Always easy to see with
12 November 2023
Kept me informed of all developments
10 November 2023
As above.
08 November 2023
Same as above
07 November 2023
Fantastic, courteous & very helpful staff.
07 November 2023
Normal service from this dealership
06 November 2023
The problem was solved quickly, however, the work/parts couldn`t be guaranteed, not sure why ??
06 November 2023
As above.
05 November 2023
Everything was fine I would rather they didn't clean it as they do not do it very well, don't mean to be ungrateful but it's never a great job and the cars are very expensive to have scratches or swirls in the paint work.
05 November 2023
As expected
05 November 2023
Good service
05 November 2023
The issues with the car were dealt with efficiently
03 November 2023
It all very good to get a FREE HEALTH CHECK and car wash, but I would rather you reduced your prices
02 November 2023
Courtesy car tyre pressure warning came up when returning to BMW
02 November 2023
Cannot fault anything
02 November 2023
The staff are always knowledgeable and friendly
02 November 2023
The man in the service department was excellent in keeping me informed
02 November 2023
car as always given back nice and clean.and in good time
02 November 2023
free pick up and delivery
02 November 2023
Happy with service, items ordered and will be fitted
02 November 2023
Attentive staff
02 November 2023
My car took longer to be seen but I had a courtesy car and was informed early on in the day so was no issue.
02 November 2023
Everything went as expected with no fuss
31 October 2023
With the exception of the service agent who had the unfortunate task of breaking the news the previous service agent has persistently denied the fault, accused my wife of damaging the brakes by aggressive driving, and derided her observations.
30 October 2023
Really good every thing was on time for start And when collected only a few minutes wait And car was clean all round Also the inspection video was very good Well done brownie points all round
30 October 2023
I like the reception taking in the car, clear statement on the work to be carried out and pleased with overall service.
29 October 2023
All aspects of parking/check-in/collection easy.
29 October 2023
Excellent
26 October 2023
Excellent service. No hassle, dropped the car off in the morning for a replacement car and picked it up in the afternoon with ease. The video of the visual inspection is a nice touch.
26 October 2023
The work was completed efficiently and to a very high standard and the was wash was first class
25 October 2023
Excellent customer care
24 October 2023
Very happy with the service and positive communications.
23 October 2023
Nice staff
23 October 2023
customer care
23 October 2023
Hire car
23 October 2023
Efficient service
22 October 2023
Not only is the service excellent but the staff are always ready to help
22 October 2023
Great service all round.
21 October 2023
Everything done effectively and politely
20 October 2023
Was disappointed that despite a the whole of Colchester being gridlocked due to the A12 being shut both ways your branch only allowed me to collect my car at 5:50pm (giving me 5 mins extra) - any later and it could only be collected next day
20 October 2023
All staff very friendly and helpful
18 October 2023
No problems at all
17 October 2023
Issue was in short time
17 October 2023
Quick and responsive service. Excellent communication and quality of service
17 October 2023
Professional and friendly. What more can you ask for?
16 October 2023
Any issues are always addressed & resolved
16 October 2023
Fulfilled my expectations
16 October 2023
Very helpful supported by a Video from the mechanic that serviced my car
12 October 2023
Carried out service diligently and efficiently
12 October 2023
Arrange a time that suits, kept informed, nice coffee if you have to wait and always friendly staff
12 October 2023
Service was no problem - car ready we'll before the 5pm rush!
12 October 2023
Everybody involved were helpful and insightful at every point of my aftersales service journey
09 October 2023
Customer-focused approach from the team.
09 October 2023
Very helpful
08 October 2023
always good!
07 October 2023
My car is very well looked after there
07 October 2023
Great service as usual
07 October 2023
You can't be beaten
05 October 2023
Very professional and informative
04 October 2023
Was kept informed throughout
03 October 2023
I will never buy a BMW again.
02 October 2023
I arrived early to find there was a mix up with my booking and my service / Mot appointment had been booked for the following day , however the staff fitted me in without a fuss , great service.
01 October 2023
Professional high quality customer service, refitted my exhaust FOC. Mini valet the car too.
01 October 2023
Sorted the problem fast
30 September 2023
Always helpful when advice sought with regard to the technology in my new vehicle. Fitting of dashcams straightforward with very helpful explanation of operation.
30 September 2023
Did exactly as I asked.
29 September 2023
Because of the rest of staff
29 September 2023
Staff were excellent
29 September 2023
Lovely people at Colchester, always a pleasure to visit
25 September 2023
Excellent
24 September 2023
Engine light came on phoned BMW they booked me in straight away technician diagnosed the problem and replaced parts very happy customer.
22 September 2023
While not a major service it was still very satisfactorily completed.
21 September 2023
All as expected
19 September 2023
Had to repeat the instructions for the 2 extras to three different persons.
19 September 2023
Brilliant. They fit me in at short notice and even gave the car a complimentary clean.
18 September 2023
Not all the work could be completed on the first visit due to internal BMW issues and I have had to make a 2nd appointment for the remainder to be done.
17 September 2023
Free visual check was helpful and professional.
17 September 2023
Superb service except being kept waiting for well over an hour for the work to be finished.
16 September 2023
Always an excellent experience dealing with the Colchester team
15 September 2023
Professional attention .and informative post service video
12 September 2023
car was n for a recall but whilst it was there it was checked ..excellent.
12 September 2023
I was advised screen wash was topped up only to find just plain water had been put in it
11 September 2023
All good and was completed quickly. Not Colchester Inchcape's fault, but my car was due it's MoT and this had not been booked in, but I had discussed this with the booking people, so was surprised it wasn't booked in. But, Colchester had space for it
11 September 2023
Very satisfied with service.
11 September 2023
Staff are now too robotic and are inflexible to customer requests. Feels like I'm talking to Chatbots!!
10 September 2023
Received great customer service, you can wait on site for your vehicle and can work on your laptop in the waiting area which is really important to me. The team are friendly and professional
09 September 2023
Nothing was to much trouble for any of the BMW Inchcape Colchester Personnel with the Reception extremely helpful as well as having a very friendly disposition which is an ideal quality for a receptionist but sadly often missing
08 September 2023
No fuss and sorted
06 September 2023
I was unable to open my bonnet, I just turned up at the garage and was seen straight away. The bonnet catch was broken so I was booked in for the repair. The work was carried out quickly spotlessly clean with an amazing shine.
05 September 2023
Excellent service from start to finish.
05 September 2023
I was kept informed all the way through my journey by the dealership
05 September 2023
This was a recall check - and all required work completed - vehicle washed prior to collection
05 September 2023
map update not completed before return
05 September 2023
I was completely satisfied with sales process but the failure of the service dept to respond to my call was disappointing
03 September 2023
Advised me on tyre defects I couldn't see from outside
03 September 2023
Inchcape Colchester are always friendly, professional and extremely helpful. I normally deal with Amy who's customer service is exceptional and a lot could learn from her. Amy always provides solutions for me if my vehicle needs work completing.
03 September 2023
Best around
03 September 2023
A small issue was quickly rectified
02 September 2023
Prompt attention to detail.
01 September 2023
Initial reception was brilliant and once we got over the initial teething issues everything else was good as to be expected
31 August 2023
Faultless. Familiar friendly staff.
23 November 2023
My salesman Phil was so attentive, helpful and friendly, he made the whole process enjoyable