Loading...

ABOUT US INCHCAPE COLCHESTER.

Find out more about what we do and our team.

Explore the dealership

Meet the team

0 items found Done
  • No filters have been added

No news found with your current search criteria.

Scot Grant

Head of Business

David Cooper

Sales Manager

Darren Gilbody

Retail Manager

Dan Gregory

Aftersales Manager

Gordon Ash

Local Business Development Manager

Alex Waters

Sales Executive

Phil Graylen

Sales Executive

Paul Bryant

Sales Executive

Peter Smith

Sales Executive

Ricky Clarke

Sales Executive

Yasmine Bergmanis

Sales Executive

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Polite and knowledgeable staff, nothing is ever to much and they make you feel like it's a personal service which is a nice touch. The car always comes back sparkling aswell which is excellent.

Service

Very satisfied especially during covid, well organised and easy to deal with

Service

As always very efficient

Service

Amy Braithwaite was brilliant and made everything a complete and utter ease.

Service

Staff very informative. All information delivered before carrying out service

Service

Nothing to add

Service

No issues at all

Service

See above.

Service

See comments for Q1

Service

Great communication...and the check over video is a wonderful extra that i have never seen before

Service

Fantastic - Understanding the appalling behaviour of BMW UK Service approach to my service pack Conor and the service team / management recovered the situation by only charging me £200 probably their costs so their performance in my mind was Great.

Service

No problems

Service

Well organised. Good communication throughout

Service

very good

Service

Excellent team in place

Service

I especially liked the COVID precautions put in place and how well the process worked.

Service

Fantastic Service everytime...

Service

Very satisfied, Amy Braithwaite was great as ever, very informative and helpful.

Service

Dealt with the issues promptly

Service

Good Covid aware practices. Prompt call to tell me what service work needed doing. At pick up car was very well presented, and good conversation about next cars with helpful comments and discussion

Service

Excellent service

Service

Did what was expected, well treated and professional

Service

Cooper delivered as expected, no issues no problems as usual

Service

Efficiency

Service

Everything was taken care of.

Service

Polite, respectful, competent & successful

Service

Parts ordered very quick. It felt safe onsite

Service

Drop my car of for a service, very efficient hand over phoned me when car was ready all went very well nothing was to much trouble.

Service

I was sent a video of how to check in online etc but I wasn't sent this until after I'd taken my car to the garage and it had already had its MOT. It would've made the process a little smoother if this was sent out with the booking confirmation.

Service

Polite and efficient service.

Service

Went in for a health check on my vehicle which they completed and identified an outstanding recall. They provided me with a temporary vehicle whilst they completed the recall work.

Service

As said in previous answer the point of sale service and aftresales service is excellent. a very efficient and polite team delivering a high standard of service even during this difficult time due to Covid 19

Service

The only thing that could be improved is if you could provide an estimate/exact time for pick up.

Service

The Service team was very flexible and responsive and did all the work on time to an excellent standard.

Service

The whole process was simple, quick and efficient.

Service

Manager there very helpful

Service

I know that they will do the work to high standard

Service

The staff were very helpful and went out of their way to communicate with myself and the private warranty company I have on my vehicle. They got everything solved in a timely fashion and were a pleasure to deal with.

Service

Great service from start to finish

Service

Liam was great at keeping me update on the progress of the repairs

Service

All work completed to the agreed timescale and with a discounted MOT cost.

Service

On time and work completed as advised.

Service

Everybody I encountered at the garage and spoke to on the telephone were most helpful.

Service

Good service, Did as they should and said!

Service

All that was expected and the items I asked to be addressed were

Service

Even with Covid restrictions they were efficient and considerate

Service

Effecient

Service

As always handled very professionally and politely

Service

In these challenging times, the whole service experience was as good as can be.

Service

Great communication and flawless despite challenges of COVID

Service

Staff professional, helpful and easy to deal with.

Service

First time I have visited this dealership, despite Covid the whole process was very efficient, I will certainly be happy to use Coopers for future service needs.

Service

Covid procedures were good, service was swift.

Service

Personable reception and feedback during the service and video of work carried out

Service

No problems whatsoever.

Service

The issue was dealt with quickly, good communication throughout

Service

Provided with what was required.

Service

Cooper at Colchester is a pleasure to deal with. Always friendly and helpful. Liam Fordham and his staff are excellent.

Service

Really good service arranging handing over a courtesy car with minimal fuss, so that my car could have its recall sorted.

Service

Amy Braithwaite answered all my questions, she have provided best service's what u can get.

Service

Very satisfied. Couldn't fault the service

Service

Despite COVID everything was smooth and easy

Service

Amy Braithwaite was extremely helpful and sorted out our issues quickly and efficiently. I would throughly recommend her and will request her again.

Service

Pleasant staff and

Service

They really helped me and were very respectful and were on my side to ensure my car was back up and running.

Service

Great experience

Service

as above

Service

Following a poor experience at BMW Cooper Chelmsford I found Liam Fordham to be excellent to deal with, providing superb customer service with regular updates and a satisfactory resolution. To top it off, he spoke with his supervisor through no reque

Service

It all worked like clockwork and everything that needed to be done was completed satisfactorily

Service

Very friendly as usual, Olly and Amy were very efficient and welcoming The video was very professional and useful as well!

Service

Friendly helpful service

Service

All as agreed...

Service

Always great service from Jade Smith and the team, even during these challenging times.

Service

Did what they said they would.

Service

MOT and service is always

Service

Work completed to high standard and customer care relations were exceptional. I am due a new vehicle and I was reluctant to get another bmw because of this issue. The way the dealership and bmw handled this issue has totally restored my faith in bmw

Service

I was updated on a regular basis & knew exactly when to expect the car & that it was as good as it could be.

Service

Excellent, professional and friendly service.

Service

All employees were very friendly and I was made to feel important as a customer.

Service

The sales person was very helpfull and covid restrictions were kept to at all times.

Sales

very accommodating and patient through all my visits and indecision before making my choices! Knowledgeable, efficient and organised and most of all clear and concise communication throughout. Paul made me feel a valued and important customer.

Sales

Salesman Peter Smith was outstanding throughout whole buying process

Sales

Amazing handover experience in difficult times.

Sales

Phil Graylen is a pleasant and knowledge salesman who kept me informed from order to delivery, always returned telephone calls promtly and kept me updated with the order and he had a professional mannerism when handing the car over. Great Salesman.

Sales

Dealt with professionally without being pressurised

Sales

Sales person was very attentive

Sales

The excellent service and advice of Mr Paul Bryant

Sales

it was super easy

Sales

No stress most done by emails and phones calls as per COVID collection of vehicle was again very easy considering the restrictions in place will visit when open to book a once over on some of the features

Sales

Again Phil Graylan was integral to this score.

Sales

Strange times to buy a new car with the restrictions in place but it worked well.

Sales

Hand over only took a few minutes. All appropriate safety precautions were in place.

Sales

Under difficult Covid constraints every effort was made to make the experience as enjoyable as possible.

Sales

Amazing service as usual from my local Inchcape dealership (Cooper BMW) - especially Phil Graylen

Sales

Please see my first answer

Sales

I was very happy wiv my experience of the bmw dealership in colchester and will recommend there dealership and tell them to speak to Alex as couldn't be any happier with the service he surplied

Sales

I can rely on Peter Smith to ensure everything is covered and goes to plan.