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ABOUT US INCHCAPE COLCHESTER.

Find out more about what we do and our team.

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Meet the team

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Scot Grant

Head of Business

David Cooper

Sales Manager

Darren Gilbody

Retail Manager

Dan Gregory

Aftersales Manager

Gordon Ash

Local Business Development Manager

Alex Waters

Sales Executive

Phil Graylen

Sales Executive

Paul Bryant

Sales Executive

Peter Smith

Sales Executive

Ricky Clarke

Sales Executive

Yasmine Bergmanis

Sales Executive

Oliver Flight

Service Team Leader

Adam Pavey

Parts Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service carried out very efficiently and kept up to date with progress while car in the workshop, found customer services advisor Jade Smith very helpful arranging home collection / delivery.

Service

Very nice customer care

Service

Yes I was very satisfied with the service this time around as my car was in for a recall.

Service

I always get great service. Both the receptionist and the service agent with whom I dealt with were very polite and informative.

Service

Everything explained and no hidden surprises

Service

Check in on line, ease of drop off, called when ready, ease of collection and the car was cleaned.

Service

100%. Welcoming and couldn't do enough for me

Service

very quick service but one little think wish it was clean inside and outside before i got it back. otherwise very good

Service

The fault was resolved, and Oliver & Morgan were great to deal with as always.

Service

No problems at all on the day

Service

Professional

Service

Service provided was excellent

Service

Helpful staff and quicker than stated work completion time

Service

The very best service given under the current trying circumstances

Service

Service quality

Service

Extremely efficient and organised especially in these difficult times.

Service

Handled my problem well

Service

Staff were very helpful and polite.

Service

Never found any fault with the service

Service

Staff are always helpful and polite, never had a problem with Cooper Colchester.

Service

BMW phoned and said it was time for the car to be serviced. All we had to do was give a date when it was suitable. They came out and picked the car up and returned it when finished. Very painless for us. Brilliant ??

Service

They were outstandingly helpful and efficient

Service

BMW always makes great product with good distribution back up

Service

Everything planned and arranged and handled very well during the pandemic.

Service

warm welcome when dropping my car off for the service and then kept up to date by Conor in servicing. Collection was smooth, very professional in these Covid times.

Service

Kept up to date and service and work completed as expected.

Service

Difficult under COVID

Service

Good communication pre / post service

Service

The knowledge and information was very helpful

Service

Staff excellent

Service

I was kept informed of all the work needed. Amy was incredibly helpful and very professional.

Service

All done with a smile

Service

Polite and knowledgeable staff, nothing is ever to much and they make you feel like it's a personal service which is a nice touch. The car always comes back sparkling aswell which is excellent.

Service

Very satisfied especially during covid, well organised and easy to deal with

Service

As always very efficient

Service

No issues at all

Service

Fantastic - Understanding the appalling behaviour of BMW UK Service approach to my service pack Conor and the service team / management recovered the situation by only charging me £200 probably their costs so their performance in my mind was Great.

Service

Staff very informative. All information delivered before carrying out service

Service

Amy Braithwaite was brilliant and made everything a complete and utter ease.

Service

Great communication...and the check over video is a wonderful extra that i have never seen before

Service

Nothing to add

Service

See above.

Service

See comments for Q1

Service

No problems

Service

Well organised. Good communication throughout

Service

Excellent team in place

Service

very good

Service

Fantastic Service everytime...

Service

I especially liked the COVID precautions put in place and how well the process worked.

Service

Dealt with the issues promptly

Service

Very satisfied, Amy Braithwaite was great as ever, very informative and helpful.

Service

Good Covid aware practices. Prompt call to tell me what service work needed doing. At pick up car was very well presented, and good conversation about next cars with helpful comments and discussion

Service

Did what was expected, well treated and professional

Service

Excellent service

Service

Cooper delivered as expected, no issues no problems as usual

Service

Everything was taken care of.

Service

Efficiency

Service

Polite, respectful, competent & successful

Service

Parts ordered very quick. It felt safe onsite

Service

Polite and efficient service.

Service

I was sent a video of how to check in online etc but I wasn't sent this until after I'd taken my car to the garage and it had already had its MOT. It would've made the process a little smoother if this was sent out with the booking confirmation.

Service

Drop my car of for a service, very efficient hand over phoned me when car was ready all went very well nothing was to much trouble.

Service

Went in for a health check on my vehicle which they completed and identified an outstanding recall. They provided me with a temporary vehicle whilst they completed the recall work.

Service

As said in previous answer the point of sale service and aftresales service is excellent. a very efficient and polite team delivering a high standard of service even during this difficult time due to Covid 19

Service

The only thing that could be improved is if you could provide an estimate/exact time for pick up.

Service

The whole process was simple, quick and efficient.

Service

The Service team was very flexible and responsive and did all the work on time to an excellent standard.

Service

I know that they will do the work to high standard

Service

Great service from start to finish

Service

Manager there very helpful

Service

Liam was great at keeping me update on the progress of the repairs

Service

The staff were very helpful and went out of their way to communicate with myself and the private warranty company I have on my vehicle. They got everything solved in a timely fashion and were a pleasure to deal with.

Service

Everybody I encountered at the garage and spoke to on the telephone were most helpful.

Service

All work completed to the agreed timescale and with a discounted MOT cost.

Service

On time and work completed as advised.

Service

Good service, Did as they should and said!

Service

All that was expected and the items I asked to be addressed were

Service

Even with Covid restrictions they were efficient and considerate

Service

Effecient

Service

As always handled very professionally and politely

Service

Great communication and flawless despite challenges of COVID

Service

In these challenging times, the whole service experience was as good as can be.

Service

Staff professional, helpful and easy to deal with.

Service

Good deal on the table- ultra quick service and great vehicle.

Sales

Even with the COVID situation the staff and especially Phil went above and beyond to do all they could to give a first class experience.

Sales

Found the car I wanted from stock so didn't need to wait months for delivery.

Sales

The dealership went above and beyond to help me with the purchase of my new 4 series and supported me with a loan of a car which helped me financially to achieve the car I wanted .

Sales

The car was nicely prepared and the handover was Covid safe.

Sales

With current covid restrictions I found the service exceptional and very professional.

Sales

kept me up to date with proceedings and always helpful

Sales

Very helpful and supportive sales

Sales

Gordon Ash ??

Sales

The sales person was very helpfull and covid restrictions were kept to at all times.

Sales

I feel that the staff (Peter, Ricky and the finance manager Matthew) went the extra mile. Despite the Covid restrictions, the purchase experience was great. I particularly liked the use of the videos.

Sales

only limiting factor being Covid restrictions beyond your control

Sales

very accommodating and patient through all my visits and indecision before making my choices! Knowledgeable, efficient and organised and most of all clear and concise communication throughout. Paul made me feel a valued and important customer.

Sales

Salesman Peter Smith was outstanding throughout whole buying process

Sales

Amazing handover experience in difficult times.

Sales

Phil Graylen is a pleasant and knowledge salesman who kept me informed from order to delivery, always returned telephone calls promtly and kept me updated with the order and he had a professional mannerism when handing the car over. Great Salesman.

Sales

Dealt with professionally without being pressurised

Sales

Sales person was very attentive

Sales

The excellent service and advice of Mr Paul Bryant

Sales

No stress most done by emails and phones calls as per COVID collection of vehicle was again very easy considering the restrictions in place will visit when open to book a once over on some of the features

Sales

it was super easy

Sales

Again Phil Graylan was integral to this score.

Sales

Strange times to buy a new car with the restrictions in place but it worked well.

Sales

Hand over only took a few minutes. All appropriate safety precautions were in place.

Sales

Under difficult Covid constraints every effort was made to make the experience as enjoyable as possible.