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Service carried out very efficiently and kept up to date with progress while car in the workshop, found customer services advisor Jade Smith very helpful arranging home collection / delivery.
Very nice customer care
Yes I was very satisfied with the service this time around as my car was in for a recall.
I always get great service. Both the receptionist and the service agent with whom I dealt with were very polite and informative.
Everything explained and no hidden surprises
Check in on line, ease of drop off, called when ready, ease of collection and the car was cleaned.
100%. Welcoming and couldn't do enough for me
very quick service but one little think wish it was clean inside and outside before i got it back. otherwise very good
The fault was resolved, and Oliver & Morgan were great to deal with as always.
No problems at all on the day
Service provided was excellent
Helpful staff and quicker than stated work completion time
The very best service given under the current trying circumstances
Extremely efficient and organised especially in these difficult times.
Handled my problem well
Staff were very helpful and polite.
Never found any fault with the service
Staff are always helpful and polite, never had a problem with Cooper Colchester.
BMW phoned and said it was time for the car to be serviced. All we had to do was give a date when it was suitable. They came out and picked the car up and returned it when finished. Very painless for us. Brilliant ??
They were outstandingly helpful and efficient
BMW always makes great product with good distribution back up
Everything planned and arranged and handled very well during the pandemic.
warm welcome when dropping my car off for the service and then kept up to date by Conor in servicing. Collection was smooth, very professional in these Covid times.
Kept up to date and service and work completed as expected.
Difficult under COVID
Good communication pre / post service
The knowledge and information was very helpful
I was kept informed of all the work needed. Amy was incredibly helpful and very professional.
All done with a smile
Polite and knowledgeable staff, nothing is ever to much and they make you feel like it's a personal service which is a nice touch. The car always comes back sparkling aswell which is excellent.
Very satisfied especially during covid, well organised and easy to deal with
As always very efficient
No issues at all
Fantastic - Understanding the appalling behaviour of BMW UK Service approach to my service pack Conor and the service team / management recovered the situation by only charging me £200 probably their costs so their performance in my mind was Great.
Staff very informative. All information delivered before carrying out service
Amy Braithwaite was brilliant and made everything a complete and utter ease.
Great communication...and the check over video is a wonderful extra that i have never seen before
Nothing to add
See comments for Q1
Well organised. Good communication throughout
Excellent team in place
Fantastic Service everytime...
I especially liked the COVID precautions put in place and how well the process worked.
Dealt with the issues promptly
Very satisfied, Amy Braithwaite was great as ever, very informative and helpful.
Good Covid aware practices. Prompt call to tell me what service work needed doing. At pick up car was very well presented, and good conversation about next cars with helpful comments and discussion
Did what was expected, well treated and professional
Cooper delivered as expected, no issues no problems as usual
Everything was taken care of.
Polite, respectful, competent & successful
Parts ordered very quick. It felt safe onsite
Polite and efficient service.
I was sent a video of how to check in online etc but I wasn't sent this until after I'd taken my car to the garage and it had already had its MOT. It would've made the process a little smoother if this was sent out with the booking confirmation.
Drop my car of for a service, very efficient hand over phoned me when car was ready all went very well nothing was to much trouble.
Went in for a health check on my vehicle which they completed and identified an outstanding recall. They provided me with a temporary vehicle whilst they completed the recall work.
As said in previous answer the point of sale service and aftresales service is excellent. a very efficient and polite team delivering a high standard of service even during this difficult time due to Covid 19
The only thing that could be improved is if you could provide an estimate/exact time for pick up.
The whole process was simple, quick and efficient.
The Service team was very flexible and responsive and did all the work on time to an excellent standard.
I know that they will do the work to high standard
Great service from start to finish
Manager there very helpful
Liam was great at keeping me update on the progress of the repairs
The staff were very helpful and went out of their way to communicate with myself and the private warranty company I have on my vehicle. They got everything solved in a timely fashion and were a pleasure to deal with.
Everybody I encountered at the garage and spoke to on the telephone were most helpful.
All work completed to the agreed timescale and with a discounted MOT cost.
On time and work completed as advised.
Good service, Did as they should and said!
All that was expected and the items I asked to be addressed were
Even with Covid restrictions they were efficient and considerate
As always handled very professionally and politely
Great communication and flawless despite challenges of COVID
In these challenging times, the whole service experience was as good as can be.
Staff professional, helpful and easy to deal with.
Good deal on the table- ultra quick service and great vehicle.
Even with the COVID situation the staff and especially Phil went above and beyond to do all they could to give a first class experience.
Found the car I wanted from stock so didn't need to wait months for delivery.
The dealership went above and beyond to help me with the purchase of my new 4 series and supported me with a loan of a car which helped me financially to achieve the car I wanted .
The car was nicely prepared and the handover was Covid safe.
With current covid restrictions I found the service exceptional and very professional.
kept me up to date with proceedings and always helpful
Very helpful and supportive sales
Gordon Ash ??
The sales person was very helpfull and covid restrictions were kept to at all times.
I feel that the staff (Peter, Ricky and the finance manager Matthew) went the extra mile. Despite the Covid restrictions, the purchase experience was great. I particularly liked the use of the videos.
only limiting factor being Covid restrictions beyond your control
very accommodating and patient through all my visits and indecision before making my choices! Knowledgeable, efficient and organised and most of all clear and concise communication throughout. Paul made me feel a valued and important customer.
Salesman Peter Smith was outstanding throughout whole buying process
Amazing handover experience in difficult times.
Phil Graylen is a pleasant and knowledge salesman who kept me informed from order to delivery, always returned telephone calls promtly and kept me updated with the order and he had a professional mannerism when handing the car over. Great Salesman.
Dealt with professionally without being pressurised
Sales person was very attentive
The excellent service and advice of Mr Paul Bryant
No stress most done by emails and phones calls as per COVID collection of vehicle was again very easy considering the restrictions in place will visit when open to book a once over on some of the features
it was super easy
Again Phil Graylan was integral to this score.
Strange times to buy a new car with the restrictions in place but it worked well.
Hand over only took a few minutes. All appropriate safety precautions were in place.
Under difficult Covid constraints every effort was made to make the experience as enjoyable as possible.